Frequently Asked Questions

We are a construction and refurbishment company based right here in Bromley, specializing in comprehensive home and commercial renovations. Our main focus is turning challenging projects, like full property refurbishments and quality extensions, into spaces you truly love to live or work in.

We've been successfully working across London for over 10 years now. This experience means we understand the specific challenges and compliance needs of London properties, from older period homes to modern builds.

Yes, absolutely. We carry full Public Liability insurance to protect everyone on site, giving you complete peace of mind. We also ensure that all our work meets current UK building regulations and safety standards.

We are active in a number of areas, including Bromley, Wimbledon, East Dulwich, South London, and Central London. If you’re unsure if you’re covered, just give us a call—we try to be flexible with locations!

It all starts with a chat about your vision and budget. Then we move into detailed planning, giving you a clear quote and timeline. Once we agree, we start the build, keeping you updated every step of the way until final handover.

Yes, we always offer a free, no-pressure consultation. This allows us to properly see the space, discuss exactly what you need, and make sure we’re the right fit for your project.

We make sure communication is straightforward. You'll receive regular updates via phone or email, and we’ll schedule site meetings at key milestones. We believe keeping you informed prevents stress and surprises.

We base the cost on a careful assessment of everything required: the labour involved, the quality of materials, and any specialist sub-contractors needed. Our goal is to provide a comprehensive breakdown so you know exactly where your money is going.

We prefer to give you a detailed, fixed-price quote based on the agreed-upon plans, so you have budget certainty. We only use preliminary estimates when the project scope is still very open or complex structural unknowns exist.

The price we quote covers the agreed scope of work. Any changes would only occur if you decide to add or adjust something during the project.

Yes, we often work in occupied homes. We’ll carefully section off the work areas, use dust control measures, and coordinate with you to keep disruption to a minimum. We ensure essential utilities and access are maintained throughout the build.

Our Project Managers are focused on sticking to the timeline. If there are unavoidable delays—for example, due to unforeseen structural issues or material shortages—we will immediately inform you and provide an updated, realistic finishing schedule.

We are very mindful of noise and keep to local council working hours. We always strive to be considerate neighbours, keeping the site tidy and discussing logistics like access and deliveries to minimise inconvenience to the surrounding properties.

Yes, we provide a strong, written guarantee on our workmanship ranging from 12 to 24 months, depending on the complexity of your specific project. This is our promise that our work is built to last and provides you with solid protection after completion.

We use reliable, quality materials sourced from established suppliers that we trust. We avoid cutting corners on materials because quality lasts longer. Of course, we are happy to incorporate specific brands or suppliers you prefer.

Quality checking isn't just a final step; it happens every day. Our site foreman continuously monitors the work, and the Project Manager conducts formal inspections weekly to ensure everything meets the agreed specifications and our high standards.

Once the build is complete, we perform a final, thorough clean and walk you through the space to ensure everything is perfect. We remain available for any questions you have as you settle into your newly renovated home.

Just reach out to your Project Manager or our main office. We will quickly log the issue and arrange a visit to assess it. If the item is covered by our guarantee, we will schedule the necessary repair swiftly and at no cost to you.

Absolutely. We compile all important documents, including appliance warranties, user manuals, and mandatory regulatory certificates (like electrical or gas sign-offs), into a handover pack for you to keep.