Privacy Policy

Last updated: 16 November 2025

This Privacy Policy explains how Fusion Recon Renovations (“we”, “us”, “our”) collects, uses and protects personal data when you visit our website or contact us.

We operate in Bromley, London, United Kingdom and provide residential and commercial renovation services across Greater London.

By using this website, you agree to the practices described in this policy.

1. Information We Collect

We only collect personal information when you knowingly provide it or when required for website functionality. We may collect:

  • Name and email address (when booking through Calendly).
  • Email address and message content (when using live chat or contact forms).
  • Phone number (if you contact us by phone or via WhatsApp).
  • Technical data such as IP address, device type, browser information and interaction data via analytics tools.

We do not intentionally collect sensitive information and we do not create user accounts on this website.

2. How We Collect Data

We process personal data through:

a) Direct contact

  • Email links on the website.
  • WhatsApp click-to-chat button.
  • Phone calls and SMS/WhatsApp messages.
  • Contact forms (if and when enabled on the website).

b) Third-party tools used on this website

  • Calendly – for booking and scheduling calls or site visits.
  • Tidio Live Chat – for real-time messaging and support.
  • WhatsApp – for direct messaging via the WhatsApp click-to-chat integration.
  • Google Analytics – for anonymous website usage and traffic statistics.
  • CookieAdmin – for cookie consent management and compliance.

These third parties may process data on servers located outside the UK and EU. They provide their own privacy policies and comply with applicable data protection regulations.

3. Legal Basis for Processing (UK GDPR)

We process personal data under the following lawful bases:

  • Consent – when you voluntarily submit your data (for example, via Calendly, chat or forms).
  • Legitimate interest – to respond to enquiries, improve our services and maintain website security.
  • Contract – when processing is required to provide a service you have requested.

4. How We Use Your Information

We may use your information to:

  • Respond to enquiries, messages and requests for quotes.
  • Arrange and manage bookings, consultations or site visits.
  • Improve our website, content and user experience.
  • Maintain security, prevent abuse, spam and fraudulent activity.
  • Comply with applicable legal, regulatory and accounting obligations.

We do not sell or rent your personal information to third parties.

5. Data Retention

We keep personal data only as long as necessary for the purposes described in this policy, typically up to 24 months, unless a longer retention period is required for legal or accounting reasons.

You may request deletion of your data at any time, subject to legal obligations that may require us to retain certain information.

6. Cookies & Tracking Technologies

This website uses cookies and similar tracking technologies to support functionality, analytics and third-party tools.

Cookies may be used for:

  • Basic website functionality and performance.
  • Operating booking tools (Calendly) and live chat (Tidio).
  • Measuring website traffic and usage via Google Analytics.
  • Managing your cookie preferences via CookieAdmin.

On your first visit, a cookie banner (CookieAdmin) allows you to accept or reject non-essential cookies. You can change your cookie preferences at any time using your browser settings or the cookie banner controls, where available.

7. Data Sharing

We may share personal data only with trusted service providers that help us operate our business and website, including:

  • Calendly (scheduling and bookings).
  • Tidio (live chat and communication).
  • WhatsApp / Meta (messaging).
  • Google (analytics services).
  • CookieAdmin (cookie consent management).

These providers process data on our behalf and under their own privacy policies. We do not share your personal data with unrelated third parties for marketing, resale or profiling.

8. International Data Transfers

Some of our service providers (such as Google, Calendly or Tidio) may store and process data outside the United Kingdom, including within the European Economic Area (EEA) or the United States.

Where data is transferred internationally, these providers implement appropriate safeguards such as Standard Contractual Clauses or equivalent protections in line with UK data protection law.

9. Your Rights (UK GDPR / UK Data Protection Act)

Under UK data protection law, you have the right to:

  • Request access to the personal data we hold about you.
  • Request correction of inaccurate or incomplete data.
  • Request deletion of your personal data, where applicable.
  • Object to or restrict certain types of processing.
  • Withdraw consent where processing is based on consent.
  • Request data portability where technically feasible.
  • Lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we handle your data.

To exercise any of these rights, please contact us using the details provided in the “Contact Information” section below.

10. Security

We use reasonable technical and organisational measures to protect personal data from loss, misuse and unauthorised access. However, no method of transmission or storage is completely secure and we cannot guarantee absolute security.

11. Third-Party Websites

Our website may contain links to third-party websites, tools or platforms (for example, social media or booking tools). We are not responsible for the privacy practices or content of those external sites. We recommend reviewing their privacy policies before providing any personal information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements or services. The latest version will always be available on this page and will be dated at the top as “Last updated”.

13. Contact Information

If you have any questions about this Privacy Policy or how we handle your data, you can contact us at:

Fusion Recon Renovations
Bromley, London, United Kingdom
Email: contact@fusionrecon.co.uk
Phone: 07741 558 356